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 FamilyMart with stories

About FamilyMart
Touchable service. Our service wins top award for 9 times.
Since establishing, the belief and core value of FamilyMart is never changed. Customer First Service is what we insist all the time. We treat customers as our family; we take care of them with all our hearts. All stores around Taiwan are expected to provide the most thoughtful and touchable services to customers warm-heartedly. Our efforts won Service Award from Global Vision Magazine for the 9th times (till the end of 2017), which is also known as the Oscar Award in service industry in Taiwan.
We believe that product can be imitated; price can be competed; but only sincere service cannot be mimicked.

Outstanding Store Managers

It’s never an easy job to manage a store. From business district to customer management, from store operation to human resource management, from goal of profit to target of service quality, there is one more thing that its importance exceeds the numbers.
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Wonderful Partners of FamilyMart

So many of our partners in the stores are young but with unique ideas. They use their smiles and enthusiasm to deal with each customer’s needs. Their thoughtfulness and friendliness make service even more professional.
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True voice from customers

Satisfied smile of customers creates the largest sense of achievement for partners in the stores. In addition to selling, we care more about customers; we pay attention to the needs of each individual. Such thoughtful services made countless warm stories.
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