One day, FamilyMart 0800 customer service received a call from a young lady. She said one day she was in a hurry to go to a nearby clinic but forgot to wear a mask, so she went to the Danshui Xinsheng store to buy one. The staff Li Fangyi was busy at checking goods; however, she immediately got up to help the customer. Nonetheless, there was no masks left at the store. Fangyi learned that this was an urgent need, so she took out her backup mask to the customer. This customer was moved, and therefore called FamilyMart customer service to express his gratitude to Fangyi.

FamilyMart 0800 customer service mailbox received a letter from a young lady. One day when she was commuting to work, she got off the train and found something was not right. Her low blood pressure was caused by not having breakfast, so she walked to the Taichung Taiwan Railway Store to get something with sugar to drink. However, she still fell down. Fortunately, Lin Anxing, the staff on duty in the store, helped her in time, so she didn’t suffer a serious fall. In addition, the store staff gave her fruit juice, water and chocolate to help her. Therefore, the customer decided to convey her thanks through a letter.

A mother said that her child caught a cold on New Year’s Eve. On the way to the hospital, she walked in the Luzhou Changle FamilyMart store to buy something. Unexpectedly, her daughter vomited as soon as she entered the store. When the mother felt helpless with her daughter’s vomit in her hand, the staff Li Yixuan on duty took the initiative to help. He was very kind and patient to assist in the cleaning and even poured a glass of water for the kid, which really touched the mother. She hopes that, through customer service, she could express her gratitude to FamilyMart again.

Come and see the director of The Great Buddha+, Huang Hsin-yao, tells you in the most local tone about FamilyMart’s good service.
https://youtu.be/CcbUSzw7C6Y

FamilyMart’s 0800 customer service inbox received a letter from one of our customers telling of a heartwarming act he witnessed at the New Anxing location. An elementary school student didn’t have enough money for an umbrella, so Song Han-Kuang, one of the employees, decided to give his umbrella to the young student so he could make it to school! The customer also shared that Han-Kuang is very welcoming and always reminds customers to be careful of hot foods, exclaiming that Han-Kuang delivers five-star services!

A netizen shared a story from the New Qixi Location in southern Hsinchu. An old man wearing a red jacket came into the store with a needle and thread, frantically asking if the employee could help him thread the needle. Our employee, Lu Fa-Ying, picked up the needle and thread and started trying. The netizen found the scene heartwarming and decided to share the video online. Many netizens also commended the employee’s actions and the story was even reported by the news with everyone agreeing that the employee is incredibly kind and nice.

FamilyMart’s 0800 customer service inbox received a letter from one of our customers where he shared how our employee, Zhou Shih-ming, at the Baihe Yongxing location tried to help him retrieve a NT$50 coin that had slipped under the racks. When Zhou was unable to retrieve the coin, he gave the customer his own NT$50 coin and said that he will get the coin later. The customer praised and thanked Zhou for his act of kindness.

FamilyMart’s 0800 customer service inbox received a letter from one of our customers. The customer had fallen outside and was injured. He went to our Wufu Liufu location to purchase ice to ice his injuries. The store manager, Huang Si-Han, saw his injuries and came up to him, asking if he needed any medication or help. The customer also wanted some coffee and food, to which Huang told him that he can take a seat at the rest area and wait for her to bring the food. The customer was incredibly grateful and wanted to express his gratitude through this letter.

Director A Yao returns! This time, he’ll be sharing his own heartwarming encounters with FamilyMart employees→
https://youtu.be/W8R6eI26jLk